$80,000 – $90,000
Listed on Instructure’s own careers site. You apply with them directly — we never stand between you and the employer.
What this role is
This is a strategic customer success role at an EdTech company where you'll manage high-value university accounts, drive product adoption, and act as a trusted advisor. It suits experienced SaaS professionals comfortable with executive relationships and who want to blend strategic planning with hands-on account management.
Our summary, not Instructure’s wording. The full posting is on their site.
Skills this role names
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What they ask for
Required
- Bachelor's degree in Business, Education, Technology or related field
- 5+ years progressive Customer Success, Account Management or Sales experience in SaaS
- Proven track record managing $3M+ annual book of business
- Executive presence and ability to influence senior leadership
- Proficiency with Salesforce, Gainsight, JIRA, Tableau and MS Office Suite
- Ability to travel 10-15% for customer engagements and events
Nice to have
- EdTech industry experience
- Experience with generative AI tools for customer communication and account management
- Experience analyzing churn data and optimizing workflows with AI