MP
Incident Response Manager - Product & Engineering
Menlo Ventures PortfolioNew York, NY · Remote · full time · Senior
$290,000 – $365,000
Listed on Menlo Ventures Portfolio’s own careers site. You apply with them directly — we never stand between you and the employer.
What this role is
Anthropic seeks an operational leader to build and run their incident response program from the ground up, serving as incident commander during product and infrastructure crises and coordinating across technical and non-technical teams. This role suits someone with deep incident management experience who thrives creating structure in chaotic, high-stakes situations rather than following established playbooks.
Our summary, not Menlo Ventures Portfolio’s wording. The full posting is on their site.
Skills this role names
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What they ask for
Required
- 5+ years incident management experience with technical product or infrastructure incidents
- Built or significantly shaped an incident response program
- Operate independently under pressure without waiting for direction
- Cross-functional collaboration with engineering, security, legal, and leadership
- Blameless, learning-oriented approach to incident reviews
- Technical depth across cloud infrastructure and monitoring
- Clear communication under pressure
Nice to have
- Experience at high-growth startups or environments requiring structure creation
- Analytical mindset using incident metrics and data to drive improvements
- Comfort with unprecedented situations where processes are still being defined