$34,900 – $40,200
Listed on Renaissance Learning’s own careers site. You apply with them directly — we never stand between you and the employer.
What this role is
Renaissance is hiring a first-level support agent to handle customer issues across phone, email, and chat for their education technology products. This role suits someone who enjoys solving technical problems methodically, communicating clearly with non-technical users, and working in a structured support environment with defined processes.
Our summary, not Renaissance Learning’s wording. The full posting is on their site.
Skills this role names
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What they ask for
Required
- Customer service across phone, email, and chat
- Troubleshoot technical issues (login, browser compatibility, connectivity)
- Document interactions in ticketing systems
- Translate technical concepts for non-technical audiences
- Meet response time and resolution SLA targets
- Authorized to work in the United States
Nice to have
- Microsoft Office proficiency
- Education technology background
- Education sector experience
- Salesforce CRM experience
- JIRA ticketing system experience
- SaaS customer support experience
- Call center or high-volume support background