Manager, Customer Success - Beneficial Deployments

New York, NY · full time · Manager

$265,000 – $320,000

Listed on Menlo Ventures Portfolio’s own careers site. You apply with them directly — we never stand between you and the employer.

What this role is

This role leads a customer success team focused on helping nonprofit and mission-driven organizations adopt and realize value from Anthropic's AI products. You'll manage 4-8 CSMs while directly owning strategic accounts, building scalable processes, and serving as a thought leader in nonprofit AI adoption.

Our summary, not Menlo Ventures Portfolio’s wording. The full posting is on their site.

Skills this role names

SaaS

What they ask for

Required

7+ years in customer success, account management, or customer-facing roles
3+ years front-line management experience
Experience with nonprofit operations and constraints
Proven track record building customer success teams
Technical fluency with AI/ML products
Executive presence with C-level stakeholders
Ability to manage and develop CS teams
Experience with consumption-based and seat-based business models
Bachelor's degree or equivalent experience

Nice to have

Nonprofit sector experience
Experience with systems integrator and implementation partner models
Track record of building CS processes and playbooks
Passion for responsible AI development