Listed on Quest Software’s own careers site. You apply with them directly — we never stand between you and the employer.
What this role is
Quest Software seeks a Senior Desktop Technician to provide advanced technical support and serve as an escalation point for complex end-user computing issues at their Austin headquarters and globally. This role combines hands-on expertise in Windows and Mac systems with customer-focused problem resolution and process improvement responsibilities.
Our summary, not Quest Software’s wording. The full posting is on their site.
Skills this role names
- Active Directory
- Hardware Troubleshooting
- Microsoft Excel
- Microsoft Outlook
- Microsoft SharePoint
- Microsoft Windows
- Microsoft Word
- ServiceNow
- Windows 11
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What they ask for
Required
- 6+ years IT experience supporting end-user compute in a corporate enterprise environment
- Proficiency with Microsoft desktop operating systems
- Knowledge of networking principles, topology, and protocols
- Basic understanding of Active Directory and Servers
- Knowledge of desktop imaging
- Extensive hardware and OS troubleshooting expertise
- Expert-level Windows operating system deployment locally and remotely
- Exceptional Windows 11 knowledge
- Working knowledge of MacBook hardware and software
- Understanding of IP telephony setups and installations
- Understanding of conference room technologies
- Working knowledge of IT ticketing systems like ServiceNow
- Excellent customer service skills and ability to interact with senior leaders
- Strong interpersonal and written communication skills
- Ability to learn new technology quickly
- Associate degree in information services, computer science, or equivalent
- Must work in-office in Austin, TX
Nice to have
- Ability to react to and act upon feedback