R
$99,000 – $114,950
Listed on Rula’s own careers site. You apply with them directly — we never stand between you and the employer.
What this role is
This is a leadership role managing billing support operations for a healthcare platform, overseeing teams and cross-functional processes in a high-volume, regulatory environment. The position suits experienced operations leaders who thrive in scaling teams and systems through change while translating data into strategic recommendations.
Our summary, not Rula’s wording. The full posting is on their site.
Skills this role names
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What they ask for
Required
- 5+ years of customer support experience in high-volume ticketing and/or regulatory environment
- 3+ years of people leadership in billing support, healthcare operations, revenue cycle, or customer operations
- Process mapping and performance metrics definition (CSAT, AHT, FTR, QA, CAR)
- Building scalable workflows to improve operational efficiency and quality
- Dashboard building or analytics tools to identify root causes and communicate findings to leadership
- Cross-functional influence across FinOps, EPD, Enablement, and BPO partners with ambiguous ownership
- Resilience and adaptability in emotionally charged situations and fast-paced environments
Nice to have
- Associate's degree or higher
- Medical billing support experience including benefits verification, coding, insurance claims, and revenue cycle management
- Multi-channel support team experience (phone, email, chat)
- CRM system knowledge (Zendesk, Salesforce, JIRA)