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$206,600 – $229,000
Listed on Intercom’s own careers site. You apply with them directly — we never stand between you and the employer.
What this role is
This role pairs data science expertise with customer-facing deployment work, embedding with strategic customers to design and implement AI-driven solutions that scale their support operations. It suits someone who enjoys moving between technical deep-dives and high-level strategy, thrives in ambiguous situations, and wants to see their work drive both immediate customer impact and feed back into product direction.
Our summary, not Intercom’s wording. The full posting is on their site.
Skills this role names
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What they ask for
Required
- Apply data science to real-world business problems and measure outcomes
- Collaborate across Sales, Success, Product, and Engineering teams
- Write production-quality Python and SQL code
- Experience with AI/ML evaluation, LLM-driven applications, or conversational AI
- Travel and work on-site with customers
- Adapt between technical analysis and strategic framing
- Communicate clearly with both technical and non-technical audiences
Nice to have
- Technical consulting or customer-facing analytics experience
- SaaS product data science background
- Ability to reframe problems, not just solve them
- Experience applying AI to scale data science workflows