$16 / hour
Listed on Comcast’s own careers site. You apply with them directly — we never stand between you and the employer.
What this role is
This role handles inbound customer service for Comcast's Xfinity services via phone, chat, email and SMS, troubleshooting technical problems while identifying upsell opportunities. It suits someone comfortable with metrics-driven customer interactions who can learn systems quickly and work flexible shifts from home.
Our summary, not Comcast’s wording. The full posting is on their site.
Skills this role names
Log in to see which of these are already on your profile.
What they ask for
Required
- Handle customer inquiries via phone, chat, email and SMS
- Troubleshoot technical problems and account issues
- Build consultative relationships to identify customer needs
- Work flexible shifts between 6:45am–11pm Eastern, seven days a week
- Learn and use multiple computer systems and tools
- Resolve complaints through active listening and problem-solving
- Meet sales and retention metrics
- Work from home
Nice to have
- Knowledge of Xfinity competitive advantages
- Self-service option promotion
- Experience with fast-paced customer environments