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Intuit

Staff CX Professional, QuickBooks Live Service Strategy

Intuit

Mountain View, CA · Senior

$168,000 – $227,000

Listed on Intuit’s own careers site. You apply with them directly — we never stand between you and the employer.

What this role is

This role shapes the customer experience strategy for QuickBooks' expert-assisted service, combining research-driven insights with cross-functional collaboration to design and scale efficient onboarding solutions. It suits someone who can translate customer needs and data into strategic direction while executing complex initiatives across product, sales, and service teams.

Our summary, not Intuit’s wording. The full posting is on their site.

Skills this role names

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What they ask for

Required

  • 6-8 years in customer experience strategy, product management, or strategy and operations
  • Bachelor's degree in Business, Technical, or Science disciplines
  • End-to-end quantitative thinking and problem-solving
  • Cross-functional partnership and stakeholder alignment
  • Multiple project management in fast-paced environments

Nice to have

  • MBA or advanced degree
  • Familiarity with customer service organizations and operations
  • Domain expertise in accounting, Human Capital Management, or payroll
  • Experience in SaaS or services-based industries

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