Listed on Intuit’s own careers site. You apply with them directly — we never stand between you and the employer.
What this role is
This role handles customer billing disputes, refunds, and account issues while ensuring compliance with company policies. It suits someone with a financial operations background who enjoys working through complex transactions methodically and communicating clearly with customers.
Our summary, not Intuit’s wording. The full posting is on their site.
What they ask for
Required
- Resolve customer financial account issues and billing disputes
- Process refunds and payment disputes
- Research transaction records and maintain compliance
- Communicate with customers via written correspondence
- Collaborate with internal teams on case resolution
- Meet productivity and service-level targets
Nice to have
- Accounts receivable, accounts payable, or billing operations experience
- Payment processing, transaction reconciliation, or dispute resolution background
- Sales tax exemption or exemption certificate management knowledge
- Order processing or order management experience
- CRM or ERP platform proficiency
- Ability to navigate multiple systems simultaneously
- Experience working within defined SLAs in high-volume environments
- Track record of accuracy and productivity in back office or financial operations