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Payor Success Associate

Talkspace

New York, NY · Remote · full time

$40,000 – $65,000

Listed on Talkspace’s own careers site. You apply with them directly — we never stand between you and the employer.

What this role is

This role supports health insurance companies and their members using Talkspace's telemedicine platform, handling escalations, process improvements, and coordination between customer-facing teams. It suits someone with customer service experience who enjoys solving operational problems and working cross-functionally in a healthcare setting.

Our summary, not Talkspace’s wording. The full posting is on their site.

Skills this role names

Log in to see which of these are already on your profile.

What they ask for

Required

  • 2+ years customer service experience
  • Attention to detail
  • Client-centric approach
  • Excellent communication and collaboration skills

Nice to have

  • Bachelor's degree
  • Proficiency with Jira, Confluence, Google Workspace, Zendesk, and Looker

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