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Customer Success Manager (CSM) - SAP Next Gen - SAP Academy for Customer Success - Houston (Hybrid)
SAPHouston, TX · full time · Junior
$78,000 – $180,700
Listed on SAP’s own careers site. You apply with them directly — we never stand between you and the employer.
What this role is
This is an entry-level Customer Success Manager role within SAP's structured academy program, combining classroom instruction and field mentoring over 10 months to prepare early-career professionals for customer-facing cloud solutions work. The role suits someone with 2–3 years of business or consulting experience who wants intensive training in enterprise software, AI, and customer retention strategies.
Our summary, not SAP’s wording. The full posting is on their site.
Skills this role names
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What they ask for
Required
- 2–3 years of customer-facing or business transformation experience
- Proven ability to deliver strategic guidance and resolve customer issues
- Cooperative and productive approach to working relationships
- Strong ability to learn new concepts and adapt quickly
- Understanding of AI fundamentals and ethics
- Business acumen and knowledge of business processes or industries
- Proficiency in English
- Problem-solving and project management skills
- Emotional intelligence and cultural awareness
Nice to have
- Knowledge in specific solution portfolios: Finance & Spend Management, SuccessFactors, Supply Chain Management, Customer Experience, Business Transformation Management, or Business Technology Platform
- Experience in consulting or account management
- AI adoption mindset and agentic AI practice