HS

Sr. Product Engineer

United States · Remote · full time · Senior

$162,000 – $182,000

Listed on Help Scout’s own careers site. You apply with them directly — we never stand between you and the employer.

What this role is

A full-stack product engineer role focused on building AI-powered customer support features, with a strong emphasis on frontend work in React and TypeScript. This suits engineers comfortable shipping end-to-end across retrieval, agentic systems, and polished interfaces, who measure success by customer outcomes rather than just code shipped.

Our summary, not Help Scout’s wording. The full posting is on their site.

Skills this role names

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What they ask for

Required

Strong JavaScript/TypeScript and React experience with real frontend craft
Full-stack capability and ability to ship end-to-end without waiting for others to own infrastructure
Substantial experience building production LLM features, not just prototypes
Comfort with retrieval, embeddings, prompt engineering, and agentic/tool-calling patterns
High bar for AI quality with focus on evaluation, verification, and guardrails
Fluency with AI coding tools like Cursor or Claude Code
Customer-fluent mindset with active pursuit of customer signal
Ownership of full development lifecycle including monitoring, alerting, and logging from the start
Clear written and verbal communication skills
Responsibility for outcomes and willingness to adjust course based on metrics

Nice to have

Experience tuning LLM features for latency and cost with fallbacks across providers
Familiarity with evaluation and observability tooling for AI like LLM-as-judge and tracing
Design sensibility and comfort partnering closely with designers
Background in customer support, productivity tools, or similar products where trust is critical