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Sr. Escalations Expert

Sunrun

Lehi, UT · Senior

$64,853 – $86,470

Listed on Sunrun’s own careers site. You apply with them directly — we never stand between you and the employer.

What this role is

This role manages complex and high-priority customer disputes for a solar energy company, working across multiple internal teams to resolve escalations and prevent future issues. It suits someone experienced in customer service or project management who can handle sensitive situations independently and build strong relationships with customers and stakeholders.

Our summary, not Sunrun’s wording. The full posting is on their site.

Skills this role names

Log in to see which of these are already on your profile.

What they ask for

Required

  • 5+ years of customer success, project management, or related experience
  • Strong written and oral communication skills
  • Ability to work independently on multiple cases with minimal supervision
  • Proficiency with Google Suite, Excel, and PowerPoint
  • High school diploma or equivalent

Nice to have

  • Bachelor's degree
  • Salesforce knowledge
  • Legal department or in-house coordination experience

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