$24 – $30 / hour
Listed on OneAZ Credit Union’s own careers site. You apply with them directly — we never stand between you and the employer.
What this role is
Lead a customer service team at a credit union, managing call center operations and coaching associates who handle member inquiries via phone, email, and chat. This role suits someone with call center or financial services supervisory experience who thrives on supporting staff and maintaining service quality standards.
Our summary, not OneAZ Credit Union’s wording. The full posting is on their site.
Skills this role names
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What they ask for
Required
- High school diploma or GED
- 3+ years call center or financial institution experience
- Ability to manage daily operations and staff scheduling
- Quality assurance and call monitoring experience
- Knowledge of banking regulations and retail banking procedures
Nice to have
- Associate's degree or equivalent education
- Call quality experience
- Cisco experience
- Experience with 3rd party banking software