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IT Support Engineer, Application Administrator

Menlo Ventures Portfolio

New York, NY · full time

$230,000 – $265,000

Listed on Menlo Ventures Portfolio’s own careers site. You apply with them directly — we never stand between you and the employer.

What this role is

This role oversees day-to-day administration of Anthropic's SaaS application portfolio, managing user access, licenses, renewals, and compliance evidence. It suits experienced IT operations professionals who enjoy owning systems end-to-end and automating repetitive work across multiple vendors.

Our summary, not Menlo Ventures Portfolio’s wording. The full posting is on their site.

Skills this role names

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What they ask for

Required

  • 6+ years hands-on SaaS application administration
  • License and seat management experience
  • Vendor renewal and true-up support
  • Audit evidence collection or access review execution
  • Excellent written and verbal communication
  • Runbook and documentation writing
  • Calendar-driven workflow management alongside ticket queue
  • Ability to distinguish system operation from platform-level configuration changes
  • Problem ownership and follow-through

Nice to have

  • Basic Bash or Python scripting for automation
  • Google Workspace administration experience, especially Google Groups
  • Full SOC2 or similar audit cycle experience
  • SaaS or license management platform experience
  • Experience using AI tools for personal or team productivity

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