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Customer Success Manager (CSM) - SAP Next Gen - SAP Academy for Customer Success - Tempe (Hybrid)

Tempe, AZ · full time

$78,000 – $180,700

Listed on SAP’s own careers site. You apply with them directly — we never stand between you and the employer.

What this role is

This is an entry-level customer success program for early-career professionals seeking structured training in cloud product support and customer lifecycle management. It suits people with 2–3 years in customer-facing or consulting roles who want hands-on experience with SAP's solutions while earning a competitive salary and building a global professional network.

Our summary, not SAP’s wording. The full posting is on their site.

Skills this role names

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What they ask for

Required

2–3 years of customer support or business transformation experience
Ability to guide customers through digital transformation and drive value realization
Strategic communication and escalation management
Quick learning and adaptability in fast-paced environments
Understanding of AI fundamentals, uses, and ethics
Business acumen and industry knowledge
Fluent English for global engagement
Emotional intelligence and cultural awareness

Nice to have

Knowledge in Finance & Spend Management, SuccessFactors HCM, Supply Chain Management, Customer Experience, or Business Transformation
Background in consulting or account management
Project management and problem-solving expertise
Foundation in emerging technologies and artificial intelligence