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$90,640 – $113,300
Listed on Mural’s own careers site. You apply with them directly — we never stand between you and the employer.
What this role is
Lead the design and delivery of scalable customer education programs that help teams adopt Mural effectively and achieve faster time-to-value. This role suits someone who excels at translating product complexity into compelling learning experiences and thrives in cross-functional collaboration.
Our summary, not Mural’s wording. The full posting is on their site.
Skills this role names
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What they ask for
Required
- 3+ years in customer education, instructional design, or scaled Customer Success in B2B SaaS
- Ability to design modern learning experiences using microlearning and scenario-based approaches
- Strong content creation skills for simplifying complex product workflows
- Data-informed approach to measuring engagement and driving program improvements
- Cross-functional collaboration and program management in fast-paced environments
Nice to have
- Familiarity with collaboration platforms like Mural
- Knowledge of design thinking principles
- Experience with learning management systems
- Experience with digital adoption platforms or AI-enabled learning tools
- Prior work designing customer academies, community-led learning, or cohort-based programs