HS
$187,000 – $214,000
Listed on Help Scout’s own careers site. You apply with them directly — we never stand between you and the employer.
What this role is
A full-stack product engineer role focused on building AI-powered customer support features, with a strong emphasis on frontend work in React and TypeScript. This suits engineers who want to own customer-facing AI products end-to-end, from LLM integration and retrieval systems through to polished, accessible interfaces, while staying deeply connected to customer outcomes.
Our summary, not Help Scout’s wording. The full posting is on their site.
Skills this role names
- Amazon Web Services (AWS)
- Apache Flink
- Apache Kafka
- ClickHouse
- Cursor AI
- Elasticsearch
- Embeddings
- Java
- JavaScript
- Kotlin
- MySQL
- PHP
- PostgreSQL
- Prompt Engineering
- RabbitMQ
- React
- Retrieval-Augmented Generation (RAG)
- TypeScript
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What they ask for
Required
- Strong frontend engineering with substantial JavaScript/TypeScript and React experience
- Full-stack capability with demonstrated ability to ship end-to-end
- Real production experience building features with large language models
- Comfort with retrieval, embeddings, and agentic patterns
- High bar for AI quality with ability to design evaluations and guardrails
- Fluency with AI coding tools like Cursor or Claude Code
- Customer-focused mindset with active engagement in customer signal
- Ownership of full development lifecycle including monitoring, logging, and reliability
- Clear written and verbal communication in a remote-first environment
Nice to have
- Production-grade LLM optimization including latency, cost tuning, and fallbacks
- Experience with evaluation and observability tooling for AI systems
- Design sensibility and ability to partner closely with designers
- Background in customer support, productivity tools, or similar trust-dependent products