HS
$172,000 – $248,000
Listed on Help Scout’s own careers site. You apply with them directly — we never stand between you and the employer.
What this role is
Lead the full growth motion for a B2B SaaS support platform, owning the signup-to-paid funnel and driving adoption of new AI-powered features across the customer base. This role suits an experienced product leader who combines analytical rigor with strategic thinking and can build scalable growth systems that amplify teams beyond themselves.
Our summary, not Help Scout’s wording. The full posting is on their site.
Skills this role names
Log in to see which of these are already on your profile.
What they ask for
Required
- 5+ years of product management experience
- direct experience leading growth in B2B SaaS with free trial or freemium model
- strong data skills and hands-on analytics
- outcome-focused thinking
- system-building mindset
- fluency with AI tools in product work
- excellent writing skills
- influence-based leadership in cross-functional teams
- understanding of B2B SaaS support team workflows
Nice to have
- experience with expansion revenue and activation metrics
- background in pricing and packaging strategy
- customer-facing research time
- familiarity with rapid experimentation frameworks