Listed on Samsung Semiconductor’s own careers site. You apply with them directly — we never stand between you and the employer.
What this role is
This director role oversees the entire field service operation for Samsung's in-home repair network, managing multiple teams and hundreds of service partners to improve repair metrics and customer experience. It suits an operations leader with deep experience scaling service networks, managing complex stakeholder relationships, and driving performance improvements across multi-regional organizations.
Our summary, not Samsung Semiconductor’s wording. The full posting is on their site.
Skills this role names
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What they ask for
Required
- Bachelor's degree
- 12+ years of related field service or operations experience
- Experience managing partner or vendor networks
- Proven ability to improve operational metrics such as service cycle time and first-time resolution
- Experience with field service operations ticket processes and service coverage logic
- Employee management experience
- Experience managing multi-layered teams across regions
Nice to have
- Consumer electronics, technology, or service industry background
- Experience designing and implementing operational programs
- Exposure to transformation initiatives in complex operational environments
- ASC recruiting knowledge