R
$140,000 – $180,000
Listed on Replit’s own careers site. You apply with them directly — we never stand between you and the employer.
What this role is
Build and maintain the support systems that keep Replit's customer support operation running smoothly, configuring ticketing platforms, designing workflows, and creating automations as the company scales. This role suits someone with deep hands-on experience in support operations who can balance technical depth with the judgment needed to prioritize in a fast-moving environment.
Our summary, not Replit’s wording. The full posting is on their site.
What they ask for
Required
- 5+ years in support operations, support systems, tooling, or similar technical operations role
- Hands-on Zendesk administration including triggers, automations, macros, views, SLAs, routing, groups, and permissions
- Building and maintaining integrations across SaaS tools using APIs and webhooks
- Troubleshooting directly and working with engineers on complex system needs
- Strong judgment about prioritization in fast-moving, ambiguous environments
- Comfort taking on cross-functional problems spanning support, tooling, and engineering
Nice to have
- Used Replit in the last 3 to 6 months
- Scripting with Python or similar for automations and internal tooling
- Experience building self-service or in-product support surfaces
- Experience operating systems across both outsourced and in-house teams
- Zendesk certification