IT SPECIALIST (SYSADMIN/CUSTOMERSUPPORT)
Military Treatment Facilities under DHATripler Army Medical Center, HI · Mid
$80,256 – $104,339
Via USAJOBS, the federal government’s official jobs site, retrieved November 5, 2026. You apply through the official announcement on USAJOBS.
What this role is
This federal position provides Tier II technical support and system administration for a military medical facility, handling help desk tickets, troubleshooting hardware and software issues, and managing user access and security. The role suits IT professionals with hands-on support experience who can document problems, train users, and work in a healthcare environment handling sensitive patient data.
Our summary, not Military Treatment Facilities under DHA’s wording. The full posting is on their site.
Skills this role names
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What they ask for
Required
- One year of specialized IT support experience
- Technical assistance to users
- Help desk ticket management
- Troubleshooting computer hardware and software
- Network connectivity troubleshooting
- User access issue resolution
- System security maintenance
- User account and access management
- System malfunction documentation
Nice to have
- Master's degree in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management
- Graduate education in IT-related fields
- Experience with complex problem-solving in sensitive environments
- Experience evaluating service quality and customer satisfaction