HH
$90,000 – $115,000
Listed on Hims and Hers’s own careers site. You apply with them directly — we never stand between you and the employer.
What this role is
This role manages the intake, investigation, and resolution of customer complaints about prescription products, working with pharmacy partners to ensure regulatory compliance and continuous improvement. It suits someone with pharmacy operations experience who enjoys detail work, regulatory knowledge, and cross-functional collaboration in a healthcare compliance setting.
Our summary, not Hims and Hers’s wording. The full posting is on their site.
Skills this role names
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What they ask for
Required
- 4+ years in pharmacy operations, quality assurance, or complaint handling in regulated environment
- Familiarity with 503A/503B compounding pharmacy regulations and FDA reporting requirements
- Understanding of USP <795> and <800> standards and non-sterile compounding processes
- Strong oral and written communication skills
- Experience with complaint or case management platforms like Zendesk
- Ability to manage multiple open investigations while maintaining documentation accuracy
- Analytical skills to identify trends and root causes in complaint data
- Organizational skills to manage multiple tasks simultaneously and meet deadlines
Nice to have
- Active Pharmacy Technician or Pharmacist license
- Bachelor's degree in relevant science, quality, or engineering field; or associate degree with equivalent experience
- Use pharmacy expertise to influence workflow changes and product improvements