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IT / Technical Support

IT Infrastructure and Networking

IT/technical support involves helping end users and organizations resolve hardware, software, and network problems, ranging from password resets and device troubleshooting to more complex system diagnostics. Support technicians and help desk staff work via phone, chat, email, or in person, often using ticketing systems to track and escalate issues. It's typically an entry point into IT careers, requiring strong problem-solving skills and patience with non-technical users.

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