Skill
Inbound Calls
Customer Support and Service
Inbound calls are phone calls initiated by customers or prospects to a business, typically handled by call center agents, customer service reps, or sales staff. Managing inbound calls well involves skills like active listening, quick problem-solving, and using CRM or call routing software to track and resolve issues efficiently. It's a core function in customer support, sales, and help desk roles.
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Related skills
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