Occupation

Associate Director - Client Services

An Associate Director of Client Services oversees customer service operations and team management within a client-facing department, serving as a liaison between clients and internal departments to ensure service quality and client satisfaction. The role typically involves supervising service staff, managing client accounts and relationships, handling escalations, and implementing service policies and procedures using CRM and ticketing systems. This position suits organized, detail-oriented leaders with strong communication and problem-solving skills who can balance competing client needs with operational efficiency.

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