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Intuit

Retail Operations Manager, TurboTax - NYC Metro

Intuit

New York, NY · full time · Mid

$46 – $61 / hour

Listed on Intuit’s own careers site. You apply with them directly — we never stand between you and the employer.

What this role is

Lead tax preparation centers in NYC, managing staff, customer experience, and store operations. This role suits retail managers who want to advance into operations leadership while supporting a mission around accessible financial services.

Our summary, not Intuit’s wording. The full posting is on their site.

Skills this role names

Log in to see which of these are already on your profile.

What they ask for

Required

  • 3+ years retail management, service industry leadership, or customer-facing leadership
  • Prior experience as a people manager
  • Proven success managing KPIs and operational benchmarks
  • Experience handling escalated customer complaints

Nice to have

  • Extensive prior experience preparing individual tax returns
  • Active credential: EA, CPA, or Practicing Attorney with strong tax preparation experience
  • Deep understanding of taxes to support customer filings and guide tax professionals

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