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$150,000 – $170,000
Listed on Pendo’s own careers site. You apply with them directly — we never stand between you and the employer.
What this role is
This role leads the strategic evolution of Pendo's internal Center of Excellence, transforming it from a guide-delivery team into a systems-driven operating model that measurably improves customer onboarding, retention, and support outcomes. It suits someone who builds scalable processes, thinks across multiple engagement channels (in-app, email, and conversational AI), and can drive cross-functional alignment without authority.
Our summary, not Pendo’s wording. The full posting is on their site.
What they ask for
Required
- Hands-on experience building guides and journeys in Pendo
- Experience using Pendo or similar tools to drive measurable outcomes in adoption, retention, or engagement
- Background in program management, lifecycle operations, product operations, or similar systems-oriented role
- Strong systems thinking and ability to identify and resolve bottlenecks
- Cross-functional collaboration and influence without authority
- Strong communication and presentation skills at all organizational levels
- Ability to design connected experiences across in-app, email, and conversational channels
Nice to have
- Familiarity with Intercom and Fin, particularly proactive messaging and conversation routing
- Experience designing chatbot-to-guide handoff patterns and connected cross-channel experiences
- SaaS onboarding or lifecycle experience with focus on adoption rates, retention, or support deflection
- Experience operating inside a Center of Excellence or governance model
- Understanding of workflow and funnel analytics and behavioral signal-triggered interventions
- Product growth or product ops background with track record of improving throughput through systems and processes