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Customer Success Manager, Enterprise

impact.com

New York, NY · Mid

$80,000 – $95,000

Listed on impact.com’s own careers site. You apply with them directly — we never stand between you and the employer.

What this role is

This role supports enterprise clients at a commerce partnership marketing platform, managing relationships and ensuring customer success through proactive account management and reactive support. It suits someone with B2B customer success experience who understands affiliate and performance marketing and enjoys building partnerships.

Our summary, not impact.com’s wording. The full posting is on their site.

Skills this role names

Log in to see which of these are already on your profile.

What they ask for

Required

  • 3+ years customer success or relationship management experience (preferably B2B)
  • Bachelor's degree or equivalent experience in business, marketing, or related field
  • Experience with affiliate and performance marketing
  • Knowledge of digital marketing ecosystem
  • Track record of strong customer support
  • Cross-team collaboration
  • Initiative and flexibility
  • Detail-oriented task prioritization
  • Critical thinking and problem-solving
  • Professional communication
  • Conflict resolution skills
  • Strong time management

Nice to have

  • Deep understanding of affiliate and partnerships ecosystem

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