CH
$100,000 – $110,000
Listed on Cohere Health’s own careers site. You apply with them directly — we never stand between you and the employer.
What this role is
Lead the frontline support team for a healthcare SaaS platform, managing ticket triage, team coaching, and operational improvements to keep client issues moving smoothly through resolution. This role suits someone with healthcare tech experience who enjoys building better processes and empowering support staff.
Our summary, not Cohere Health’s wording. The full posting is on their site.
Skills this role names
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What they ask for
Required
- 3–5 years client support or technical support operations experience
- Healthcare technology or SaaS environment background
- Ticket management system expertise
- Identity and access management tool proficiency
- Team leadership and prioritization skills
- Ability to communicate technical issues in client-appropriate language
- SLA and escalation process management
- Support workflow expertise
Nice to have
- Healthcare IT, prior authorization, or utilization management platform experience
- Atlassian suite familiarity
- Monitoring and alerting tools experience
- Knowledge base building or improvement experience
- Track record driving operational process improvements or automation