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$135,000 – $180,000
Listed on Kustomer’s own careers site. You apply with them directly — we never stand between you and the employer.
What this role is
This role leads technical discovery and builds AI-powered automation solutions for Kustomer's enterprise customers, designing agents and workflows that handle support operations. It suits someone with enterprise SaaS consulting experience who is comfortable with AI tools, REST APIs, and JavaScript, and can translate between technical and business stakeholders.
Our summary, not Kustomer’s wording. The full posting is on their site.
What they ask for
Required
- Technical consulting, solutions architecture, implementation, or engineering experience in enterprise B2B SaaS
- Ability to run effective customer discovery sessions and unpack use cases and business processes
- Hands-on experience building integrations and prototypes against REST APIs with strong testing and debugging skills
- Ability to read and reason over JavaScript code to understand, debug, and improve Code Tools
- Daily use of AI coding and reasoning tools with demonstrated fluency in getting quality output
- Familiarity with customer experience and support space, comfortable discussing omnichannel channels with technical and business audiences
- Strong written and verbal communication skills across audiences of varying technical levels