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Customer Experience Team Lead

Slice

Skopje · full time · Management

Listed on Slice’s own careers site. You apply with them directly — we never stand between you and the employer.

What this role is

Lead a customer service team handling inbound calls and order processing for restaurant partners using Slice's platform. This role suits someone with contact center or account management experience who can manage a pod, maintain service quality, and thrive during evening and night shifts in a fast-paced environment.

Our summary, not Slice’s wording. The full posting is on their site.

What they ask for

Required

  • 3+ years in Account Management, Customer Support, or Customer Success
  • English verbal and written communication (minimum B2 level)
  • Ability to work evening and night shifts (4 pm to 7 am)
  • Experience using ticketing systems, CRMs, and spreadsheets
  • Ability to stay calm and empathetic in high-paced contact center environment
  • Ability to multitask and handle competing priorities

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