OD
Customer Experience Strategist
Office of the Chief Information Officer, Department of Housing and Urban DevelopmentPhiladelphia, PA · Senior
$106,437 – $158,322
Via USAJOBS, the federal government’s official jobs site, retrieved October 28, 2026. You apply through the official announcement on USAJOBS.
What this role is
This federal government role develops customer experience strategies and knowledge management practices for HUD's contact centers across multiple service channels. It suits someone with experience analyzing service performance data, designing operational improvements, and collaborating with stakeholders to enhance how the department serves the public.
Our summary, not Office of the Chief Information Officer, Department of Housing and Urban Development’s wording. The full posting is on their site.
Skills this role names
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What they ask for
Required
- One year of specialized experience at GS-12 level or equivalent
- Experience analyzing contact center performance data and service metrics
- Experience developing customer experience strategies and knowledge management governance
- Experience collaborating with cross-functional teams on service improvements