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Senior Customer Success Manager, Managed Inference

Crusoe

New York, NY · full time · Senior

$190,000 – $215,000

Listed on Crusoe’s own careers site. You apply with them directly — we never stand between you and the employer.

What this role is

Crusoe seeks a Senior Customer Success Manager to guide enterprise clients deploying AI inference workloads through technical optimization, business strategy, and scaling challenges. You'd be a bridge between customers running production ML systems and internal engineering teams, helping them maximize performance, cost-efficiency, and reliability.

Our summary, not Crusoe’s wording. The full posting is on their site.

Skills this role names

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What they ask for

Required

  • 3+ years supporting enterprise cloud, AI, ML, or infrastructure customers
  • Strong technical foundation in cloud computing and AI/ML technologies
  • Proven ability to build relationships at executive and technical levels
  • Experience managing strategic accounts with production AI workloads
  • Excellent communication and presentation skills

Nice to have

  • Bachelor's degree in Business, Engineering, or related field (Advanced degree preferred)
  • Experience with Managed Inference or model serving platforms
  • Familiarity with LLMs, RAG architectures, and agentic applications
  • Knowledge of inference optimization techniques and GPU utilization best practices
  • Experience with Kubernetes and containerization

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