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Customer Trust Specialist

Menlo Ventures Portfolio

New York, NY · full time · Senior

$255,000 – $270,000

Listed on Menlo Ventures Portfolio’s own careers site. You apply with them directly — we never stand between you and the employer.

What this role is

This role handles complex security negotiations and audits with large enterprise customers, turning their findings into reusable frameworks and automating processes with AI tooling. It suits someone with deep security expertise who has led security programs at smaller companies and wants to work independently on customer-facing challenges without managing a team.

Our summary, not Menlo Ventures Portfolio’s wording. The full posting is on their site.

Skills this role names

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What they ask for

Required

  • Security expertise in at least one domain (engineering, GRC, or governance)
  • Hands-on experience with customer security engagements (audits, questionnaires, contract terms, executive briefings)
  • Ability to hold a security position under pressure and recognize when to escalate
  • Verified knowledge of security claims before communicating them to customers
  • Experience writing positions or playbooks that teammates use
  • Clear written communication for internal documentation
  • Ability to drive work through cross-functional teams without direct authority
  • Comfortable working independently with self-directed structure

Nice to have

  • 10+ years in security
  • 3+ years in security leadership as Head of Security or equivalent at early-stage company
  • Applied LLMs to security, GRC, or questionnaire automation
  • Financial services security knowledge (third-party risk, DORA, PCI DSS)
  • AI-specific trust topics (training data, retention, regional inference, encryption)
  • Prior experience at companies under significant enterprise security scrutiny
  • Strategic thinking and prioritization skills
  • Understanding of AI system risks and ML/AI product security considerations
  • Experience reviewing and refining security clauses in contract negotiations

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