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Listed on LSEG’s own careers site. You apply with them directly — we never stand between you and the employer.
What this role is
A technical support analyst role serving customers of Refinitiv financial products, handling inquiries about data, applications, and system issues while escalating complex problems to engineering teams. This suits someone with IT or financial services background who enjoys troubleshooting desktop environments and working in a fast-paced support center.
Our summary, not LSEG’s wording. The full posting is on their site.
What they ask for
Required
- University degree in IT or related discipline or equivalent technical qualifications
- Comfortability with remote desktop troubleshooting
- Strong customer service orientation
- Detail-oriented with sound information probing skills
- Good problem management and troubleshooting skills
- Able to meet deadlines in a fast-paced environment
- Communicate effectively in English verbally and in writing
- Flexibility with shift work including weekends and holidays
Nice to have
- Experience in customer service or contact center environment
- Previous experience in financial or IT industry
- Knowledge of desktop offerings whether deployed or SaaS
- Expert understanding of Refinitiv products and data