MD
Lead Medical Support Assistant
Military Treatment Facilities under DHAFort Drum, NY · Lead / Staff / Principal
$45,409 – $59,031
Via USAJOBS, the federal government’s official jobs site, retrieved October 28, 2026. You apply through the official announcement on USAJOBS.
What this role is
This role supports appointment scheduling and patient services at a military health clinic's centralized call center, requiring someone with prior experience in healthcare customer service and electronic health records. It involves verifying patient eligibility, scheduling, resolving billing issues, and mentoring junior staff.
Our summary, not Military Treatment Facilities under DHA’s wording. The full posting is on their site.
What they ask for
Required
- U.S. citizen
- One year specialized experience providing customer service in a clinical setting
- Experience with appointment scheduling
- Experience maintaining electronic health records
- Experience reviewing referrals
- Experience balancing team workloads
- Experience training staff