RP
Customer Support Manager
Redpoint Ventures PortfolioUnited States - Remote · Remote · full time · Senior
$140,000 – $165,000
Listed on Redpoint Ventures Portfolio’s own careers site. You apply with them directly — we never stand between you and the employer.
What this role is
This role manages Chainguard's AMER technical support engineering team, focusing on escalation quality and engineering capacity management between L2 and L3 support tiers. It suits engineering-minded managers who combine deep technical knowledge with customer relationship skills and can balance rigorous operational discipline with team development.
Our summary, not Redpoint Ventures Portfolio’s wording. The full posting is on their site.
Skills this role names
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What they ask for
Required
- 4+ years managing technical support or software engineers in production environments
- Design and operate escalation processes
- Technical credibility in Linux ecosystem
- Clear written communication for escalation summaries and metrics
- Develop engineers through feedback and structured growth plans
- Operate in globally distributed teams with strong handoff discipline
Nice to have
- Container security or DevSecOps tooling experience
- Kubernetes expertise
- Open source software ecosystem knowledge
- Zendesk operational experience
- Exposure to AI-assisted support tooling or LLM-based systems