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IT Support Engineer, Executive Support

Menlo Ventures Portfolio

San Francisco, CA · full time · Mid

$180,000 – $265,000

Listed on Menlo Ventures Portfolio’s own careers site. You apply with them directly — we never stand between you and the employer.

What this role is

This role establishes and runs Anthropic's dedicated executive support function within IT, handling time-sensitive requests for leadership, board members, and their administrative partners with discretion and polish. It suits someone with deep IT fundamentals and executive support experience who can build processes from scratch and stay composed under urgent pressure.

Our summary, not Menlo Ventures Portfolio’s wording. The full posting is on their site.

Skills this role names

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What they ask for

Required

  • 7+ years IT support experience
  • 3+ years executive support experience
  • Experience standing up a service or program from scratch
  • Track record handling sensitive requests with discretion
  • Strong hands-on IT support fundamentals including macOS fleets, identity and access, and SaaS troubleshooting
  • AV fluency for executive rooms and board meetings
  • Composure under urgent escalation
  • Security-first mindset
  • Ability to work in San Francisco on-site regularly

Nice to have

  • Experience supporting C-suite or board at company with significant security or compliance requirements
  • AV depth beyond first response such as broadcast or live events
  • Experience building runbooks or support automation
  • Experience supporting AI/ML research environments or highly technical user bases

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