MP
$230,000 – $265,000
Listed on Menlo Ventures Portfolio’s own careers site. You apply with them directly — we never stand between you and the employer.
What this role is
This role stands up a new executive support function within IT, handling white-glove technology support for executives, board members, and administrative staff. It suits an experienced IT support professional who can build processes from scratch, thrives under pressure, and balances service excellence with confidentiality.
Our summary, not Menlo Ventures Portfolio’s wording. The full posting is on their site.
Skills this role names
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What they ask for
Required
- 7+ years IT support experience
- 3+ years executive support experience
- Ability to stand up a service from scratch
- Experience handling sensitive requests with discretion
- Hands-on IT support fundamentals including macOS fleets
- AV setup and troubleshooting capability
- Composure under urgent escalation
- Security-first mindset
- Bachelor's degree or equivalent
Nice to have
- Experience supporting C-suite or board at companies with security/compliance requirements
- Advanced AV skills beyond first response
- Experience building runbooks or support automation
- Experience supporting AI/ML research environments or technical user bases