Advanced Medical Support Assistant (Call Center)

San Bruno, CA · full time · Mid

$63,094 – $82,021

Via USAJOBS, the federal government’s official jobs site, retrieved November 5, 2026. You apply through the official announcement on USAJOBS.

What this role is

This role provides administrative and patient support to veterans in a VA call center, handling appointment scheduling, secure messaging, and coordination across multiple clinics. It suits people who excel at managing complex scheduling systems, communicating with healthcare teams and patients under pressure, and working independently within established protocols.

Our summary, not Veterans Health Administration’s wording. The full posting is on their site.

Skills this role names

Medical Terminology

What they ask for

Required

U.S. citizenship or eligible non-citizen status
English language proficiency in speaking and writing
High school diploma or equivalent
One year of experience equivalent to GS-5 level in medical support or patient administration
Advanced knowledge of healthcare scheduling and access-to-care processes
Advanced knowledge of interdisciplinary coordinated care models and patient flow
Advanced knowledge of medical terminology
Ability to communicate tactfully with difficult or distressed patients
Ability to work independently and prioritize across multiple tasks
Ability to use multiple contact modalities: phone, messaging, chat, text, video

Nice to have

Call center experience