Lead Medical Support Assistant (Call Center)

San Bruno, CA · Lead / Staff / Principal

$67,439 – $87,673

Via USAJOBS, the federal government’s official jobs site, retrieved November 5, 2026. You apply through the official announcement on USAJOBS.

What this role is

This is a leadership role in a VA call center where the successful candidate will supervise medical support staff while managing patient contacts across multiple communication channels and coordinating care access. The position suits someone with call center experience and healthcare familiarity who can train staff, prioritize workloads, and handle complex scheduling in a fast-paced clinical environment.

Our summary, not Veterans Health Administration’s wording. The full posting is on their site.

Skills this role names

Medical Terminology

What they ask for

Required

One year of experience at GS-06 level or equivalent
Advanced knowledge of medical terminology and clinical flow processes for access to care
Skill in communicating with interdisciplinary teams
Ability to utilize advanced patient systems across multiple clinics
Ability to organize work, set priorities, and delegate tasks
Ability to provide staff development and training
Ability to manage staffing and workflow priorities
U.S. citizenship
High school diploma or equivalent
English language proficiency in spoken and written form
Physical ability to stand, lift, carry, sit, stoop, bend, pull, and push as needed

Nice to have

Call center experience