P
Principal Customer Success Manager, Email
PostscriptRemote · Remote · full time · Lead / Staff / Principal
$117,000 – $141,000
Listed on Postscript’s own careers site. You apply with them directly — we never stand between you and the employer.
What this role is
Postscript seeks a Customer Success Manager to lead email strategy across their product, managing flagship accounts while building repeatable playbooks and frameworks that scale best practices across the broader team. This hybrid role combines hands-on account management with strategic program development, suited to someone with CSM experience who has also designed training materials and influenced product direction.
Our summary, not Postscript’s wording. The full posting is on their site.
Skills this role names
Log in to see which of these are already on your profile.
What they ask for
Required
- Proven Customer Success Management experience
- Email marketing expertise or focus
- Experience building playbooks and enablement materials
- Ability to work with data and reporting
- Cross-functional communication across multiple levels
- Comfort operating in ambiguous environments
Nice to have
- Background with alpha/beta program scaling
- Project management experience managing complex workstreams
- Point of view on ecommerce email strategy