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$200,000 – $250,000
Listed on InstaLily’s own careers site. You apply with them directly — we never stand between you and the employer.
What this role is
InstaLILY is seeking a VP of Customer Success to lead enterprise relationships and oversee a team managing customer retention, expansion, and day-to-day engagement for their AI platform serving large industrial and logistics operators. This role suits experienced enterprise SaaS leaders who have driven measurable retention and expansion metrics, thrive in hands-on customer interactions, and can build and scale a CS organization from a strong foundation.
Our summary, not InstaLily’s wording. The full posting is on their site.
Skills this role names
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What they ask for
Required
- 10+ years in customer success leadership at enterprise SaaS
- Demonstrated track record moving gross retention, net retention, and expansion ARR at scale across enterprise account portfolios
- Experience owning multi-year enterprise contracts with renewal-based success metrics
- Ability to build and have built retention and expansion motions previously
- Pattern recognition and judgment to anticipate customer account trajectories
- Hands-on involvement across executive QBRs and tactical account planning
- Track record holding accounts through challenging implementations and organizational changes
- Structured thinking and clear communication under pressure
- Comfort with in-office work 5 days per week in New York
Nice to have
- Industry experience in industrial distribution, manufacturing, automotive, healthcare, or similar verticals
- AI-native working style with perspective on AI's role in customer success evolution over 12-24 months
- Prior experience at companies backed by top-tier infrastructure partners