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$200,000 – $250,000
Listed on InstaLily’s own careers site. You apply with them directly — we never stand between you and the employer.
What this role is
Lead customer success strategy and day-to-day operations for an AI infrastructure company serving major enterprises in industrial and logistics sectors. This role is for a seasoned CS leader who can manage complex multi-year relationships, drive retention and expansion metrics, and build a high-performing team in a fast-scaling startup environment.
Our summary, not InstaLily’s wording. The full posting is on their site.
Skills this role names
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What they ask for
Required
- 10+ years in Customer Success leadership at enterprise SaaS
- Track record moving gross retention, net retention, and expansion ARR across enterprise account portfolios
- Experience building and scaling a retention and expansion playbook
- Ability to manage multi-year enterprise contracts and drive renewal outcomes
- Hands-on engagement across C-suite and account operations simultaneously
- Pattern recognition and judgment to anticipate account trajectory and expansion opportunities
- Structured thinking and clear communication under pressure
Nice to have
- Experience in industrial distribution, manufacturing, automotive, healthcare, or similar verticals
- Demonstrated use of AI tools in own work
- Track record navigating complex implementations, executive transitions, and pricing negotiations