R
$152,000 – $175,000
Listed on Ro’s own careers site. You apply with them directly — we never stand between you and the employer.
What this role is
Ro is seeking an Associate Director to oversee the company's outsourced customer service operations across multiple business process outsourcing partners, leading senior managers who supervise frontline teams while ensuring consistent quality and patient satisfaction. This role suits operations leaders with BPO management experience who excel at building accountability, streamlining processes, and motivating distributed teams.
Our summary, not Ro’s wording. The full posting is on their site.
What they ask for
Required
- Lead and develop senior customer experience managers
- Oversee BPO partner performance and accountability
- Own outsourced Member Experience operations outcomes
- Collaborate with internal stakeholders on alignment
Nice to have
- Experience streamlining workflows and strengthening processes
- Background with CRM platforms and automation tools
- Experience translating data insights into operational improvements