LN
Listed on Lumos Networks’s own careers site. You apply with them directly — we never stand between you and the employer.
What this role is
Lead sales support teams managing order fulfillment and service delivery operations for a fiber internet provider's business and enterprise customers. This role suits experienced operations leaders comfortable with both people management and cross-functional problem-solving in a high-growth telecom environment.
Our summary, not Lumos Networks’s wording. The full posting is on their site.
What they ask for
Required
- 6+ years in sales support, service delivery, or sales operations
- 3+ years leading and developing teams
- Experience with sales order workflows and call center operations
- Understanding of Business, Enterprise, or MDU service delivery
- Ability to establish and manage KPIs and productivity goals
- Strong analytical and problem-solving skills
- Experience with Calabrio, Five9, or similar workforce management platforms
Nice to have
- Background in telecommunications or similar service-based environment
- Proven track record improving sales order or service delivery processes to reduce cycle times
- Experience leading call center or service delivery operations with staffing responsibility
- Demonstrated success partnering across Sales, Engineering, and Field Operations teams