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Listed on LSEG’s own careers site. You apply with them directly — we never stand between you and the employer.
What this role is
Join LSEG's Operations Reliability Engineering team providing L1/L1.5 support for enterprise platforms like Clarity, Condeco, and Learning systems. This role suits someone who enjoys troubleshooting application issues, managing incidents through ticketing systems, and ensuring smooth operations across business-critical platforms while developing expertise in service management.
Our summary, not LSEG’s wording. The full posting is on their site.
Skills this role names
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What they ask for
Required
- L1/L1.5 support experience with enterprise SaaS or business applications
- Ticketing and service management tools experience (ServiceNow, Jira Service Management, or Remedy)
- Access provisioning and application support process knowledge
- Incident and request management experience
- Log and error analysis for initial diagnosis
- Strong analytical and problem-solving skills
- Excellent verbal and written communication
- Customer service orientation
Nice to have
- Clarity PPM application support experience
- Condeco Workspace Management experience
- Cornerstone, SuccessFactors, or similar L&D platform experience
- Azure AD and Microsoft 365 administration exposure
- Reporting and analytics tools knowledge
- Enterprise integration patterns understanding
- ITIL Foundation Certification
- Clarity, Condeco, or Learning Platform-related certification