$131,500 – $199,500
Listed on Intuit’s own careers site. You apply with them directly — we never stand between you and the employer.
What this role is
Lead the operational design and governance of Intuit's Expert Network, building the frameworks and standards that enable tax professionals and financial advisors to deliver consistent service across multiple business lines and seasonal peaks. This role suits someone skilled at translating complex program requirements into clear, executable standards and thriving on work that directly shapes customer experience.
Our summary, not Intuit’s wording. The full posting is on their site.
What they ask for
Required
- 5-7 years in program management, service delivery operations, or content strategy
- Experience designing and governing operational frameworks at scale
- Customer-centered approach to program design
- Ability to manage complex interdependencies in seasonal, high-stakes environments
- Cross-functional collaboration and influencing without direct authority
Nice to have
- Background in tax services, financial services, or SaaS
- Familiarity with knowledge management systems or quality assurance frameworks for expert workforces
- Industry certifications or professional development in service delivery operations or quality program management