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Mercury General

Property Claims Specialist Field II

Mercury General

Brea, CA · full time · Mid

$76,829 – $142,213

Listed on Mercury General’s own careers site. You apply with them directly — we never stand between you and the employer.

What this role is

Mercury Insurance seeks a property claims field adjuster to investigate and resolve homeowner insurance claims by visiting damaged properties, documenting losses, and negotiating settlements. The role suits someone comfortable working independently, skilled with estimating software, and committed to customer service while managing variable seasonal workloads.

Our summary, not Mercury General’s wording. The full posting is on their site.

Skills this role names

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What they ask for

Required

  • Valid driver's license
  • Obtain state-specific property claims licensing
  • Bachelor's degree or equivalent combination of education and experience
  • Investigate and resolve moderate-complexity homeowner claims
  • Conduct field inspections at loss sites at least 50% of the time
  • Handle virtual claims using imagery and video technology
  • Compare policy terms against claim facts to determine coverage
  • Write damage estimates using estimating software
  • Communicate effectively with insureds and representatives
  • Manage own workload and claims inventory
  • Ability to climb ladders and inspect roof/attic spaces
  • Ability to lift and carry up to 50 pounds
  • Work flexible shifts and overtime as needed

Nice to have

  • Prior experience with Xactimate or similar estimating software
  • Experience in property claims, customer service, construction, or restoration
  • Bilingual capabilities
  • Prior military experience
  • 3-5+ years of equivalent industry experience

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