MP
$131,040 – $210,000
Listed on Menlo Ventures Portfolio’s own careers site. You apply with them directly — we never stand between you and the employer.
What this role is
You'll provide expert technical support to businesses building with Claude, handling complex API debugging and infrastructure integration issues that require hands-on investigation alongside engineers. This role suits someone with several years of escalated support experience who thrives investigating hard problems and scaling solutions across a customer base.
Our summary, not Menlo Ventures Portfolio’s wording. The full posting is on their site.
Skills this role names
- Bash (Scripting)
- Git
- JavaScript
- OAuth
- Python
- Security Assertion Markup Language (SAML)
- Single Sign-On (SSO)
- SQL
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What they ask for
Required
- Several years of technical product support experience at a high-growth tech company with hands-on API debugging
- Experience supporting enterprise or strategic accounts
- Fluency with APIs and technical SaaS products
- Experience troubleshooting SSO, SAML, and OAuth authentication flows
- Ability to thrive in fast-paced, reactive situations while meeting support metrics
- Strong user empathy and support case lifecycle mastery
- Clear written communication with attention to detail
- Persistence and curiosity in tracking down and fixing bugs
- Deep sense of ownership and genuine interest in the products
Nice to have
- Comfort with command line interfaces and basic scripting
- SQL proficiency for querying logs and investigating issues
- Understanding of LLM capabilities, practical applications, and current limitations
- Familiarity with enterprise networking concepts and IT infrastructure
- Familiarity with Git workflows and version control concepts
- Experience supporting government or public sector customers
- Background in team lead roles or managing contract/vendor support teams